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Frequently Asked Questions (FAQ)

What are Raya Packet/ Money Packet?

Traditionally, in Malaysian customs, married couples will give duit raya, or cash, to babies, kids, as well as their loved ones in sealed envelopes called Money Packets. These Money Packets are given out during festive season such as Hari Raya Aidilfitri (Raya Packet) or Chinese New Year (Angpow). Raya Packet comes in many different shapes, sizes, colours and designs. 

What is the difference between READY MADE and CUSTOM ORDER?

READY MADE are money packets delivered to you, as-is, as per the original design. CUSTOM ORDER are ready made money packet designs, customized with a small gold-stamp featuring your preferred name, for example Hanis & Fathil, Sarah & Family, or even The Wowsome Team. The stamps are on the back of the money packet.

How does each money packet arrive to me?
Our standard packet of 6 pieces each will be placed in a clear plastic wrap to protect it from any stains and potential damages, along with one “paper band” wrapped around the plastic.

What if I want to have 10 pieces in each packet?

Kindly make your enquiry through our contact form. Alternatively, you can email us to order@lypatan.com or Whatsapp us at +6016-925 6756.

What are your operating hours?

Monday - Friday, 10 AM - 6 PM, during normal working hours. We will respond to your message as soon as we can within these hours!

Why are the money packet materials in each series different?

Depending on the patterns and/or design of each money packet, we use different materials to bring out the designs accordingly.

What delivery options do you provide?

We offer the following:

  1. PosLaju to Peninsular Malaysia and Sabah/Sarawak.
  2. Same Day/ Next Day Delivery within Klang Valley ONLY.
  3. Pick up From Our Office in Kelana Jaya (By Appointment Only).

Do you accept CASH ON DELIVERY?

Unfortunately, we do not accept this method at the moment.

I’m not from Malaysia but I would like to make a purchase. How do I go about this?

Kindly make your enquiry through our contact form. Alternatively, you can email us to order@lypatan.com or Whatsapp us at +6016-925 6756.

How do I make purchase via website?

  1. Add to cart your preferred item(s).
  2. Once you’ve finished shopping, click CHECKOUT. 
  3. For CUSTOM ORDER, kindly state the name you would like to be stamped for your Raya Packet.
  4. Make payment as per payment gateway preference.
  5. You will receive an order confirmation slip via e-mail.
  6. Please allow 10 - 14 working days for us to process the order. We will update you with the tracking number accordingly once completed.
  7. Kindly note that we are not liable for any loss of parcel/ delay in delivery/ failure for delivery attempts once submitted to PosLaju. Therefore, please ensure you have submitted the correct contact number and mailing address. It’s best if you opt for a mailing address where you or a recipient would most likely be home. We are unable to dictate when PosLaju will be delivering.

How do I make purchase via direct banking?

  1. Kindly fill out these details:

FULL NAME:

CONTACT NUMBER:

MAILING ADDRESS:

EMAIL ADDRESS:

ITEM(S):

QUANTITY:

CUSTOM ORDER:

ADDITIONAL NOTES:

  1. For CUSTOM ORDER, kindly state the name you would like to be stamped for your Raya Packet.
  2. Submit the details via Whatsapp (+6016-925 6756)or E-mail (order@lypatan.com) .
  3. Once you have received a confirmation response, kindly make payment as stated. Please submit a screenshot your online transfer or scanned copy of your proof of payment within 24 hours!
  4. Please allow 10 - 14 working days for us to process the order. We will update you with the tracking number accordingly once completed.
  5. Kindly note that we are not liable for any loss of parcel/ delay in delivery/ failure for delivery attempts once submitted to PosLaju. Therefore, please ensure you have submitted the correct contact number and mailing address. It’s best if you opt for a mailing address where you or a recipient would most likely be home. We are unable to dictate when PosLaju will be delivering.

Bank Payment Information

If you’re purchasing directly from the website, you are not required to send us any proof of payment as we will receive notification directly from the payment gateway. 

If you are making direct bank transfer, kindly make payment to the following. Don’t forget to send a screenshot your online transfer or scanned copy of your proof of payment  to the email address or contact number as listed.

Bank
Bank Account Number
Account Name
E-mail Address
Contact Number
CIMB
8602957726
LYPATAN ENTERPRISE
order@lypatan.com 
+6016-925 6756

PosLaju Shipping Fee

For more information on the fee, please refer to the list below.

Packets
Total Weight
Peninsular Malaysia
Sabah/ Sarawak
1 - 5 Packets
0.5 kg
RM 8
RM 11
6 - 7 Packets
0.6 kg - 0.7 kg
RM 9
RM 13.5
8 - 10 Packets
0.8 kg - 1 kg
RM 10
RM 16
11 - 12 Packets
1.1 kg - 1.2 kg
RM 11
RM 18.5
13 - 15 Packets
1.3 kg - 1.5 kg
RM 12
RM 21
34 Packets
3.4 kg
RM 20
RM 41
50 Packets
5 kg
RM 26
RM 56
84 Packets
8.4 kg
RM 40
RM 91

For orders exceeding 84 packets, kindly email us directly at order@lypatan.com or Whatsapp us at +6016-925 6756.

How soon can I expect to receive my items upon payment?

Please allow us between 10 - 14 working days, especially for custom-order. 

What’s the cut-off date to receive my items before Raya?

We will follow PosLaju closely as they make their announcement 2 - 3 weeks prior to Raya, the last date you should place an order so you can receive your items before Raya.

Refund Policy

All items sold are non-refundable and non-exchangeable, unless items received are damaged/ faulty.

If you have received a damaged item, kindly submit photograph of the damaged item within 5 days of receiving the item, and we will send you a new item.